Last Updated: December 5, 2025

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We pack every ESSENT product with intention and care, ensuring your order arrives safe, beautiful, and ready to elevate your space.

1. Processing Time

Orders ship within 2–4 business days.
You will receive tracking information once your order is on the way.

2. Tiered, Weight-Based Shipping

Shipping rates are calculated at checkout based on:

• Product weight

• Destination

• Carrier costs

This ensures fair and accurate pricing for every order.

We currently ship within the U.S.

3. Delivery Time

Standard delivery typically takes 3–7 business days after shipment.

4. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, contact us within 7 days with your order number and photos so we can make it right. Use email hello@essentusa.com

5. Lost Packages

If tracking shows “delivered” but the package is missing:

• Check your property and with neighbors

• Allow 24–48 hours for carrier updates

• Contact the local carrier office

If still missing, email us and we will assist.

6. Our Promise

We want every experience with ESSENT to feel intentional, smooth, and uplifting.
Your satisfaction is guaranteed.

Thank you for choosing ESSENT — Products with purpose.