Last Updated: December 5, 2025

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At ESSENT, we want you to shop—and gift—with complete confidence. Your satisfaction is our priority.

1. Our Guarantee

We offer a 100% satisfaction promise:
You may request a full refund or product exchange if you are not completely happy with your purchase.

2. Returns

Returns are accepted within 30 days for unused, unopened items in original condition.
To start a return, email [Insert Email] with your order number.

3. Non-Returnable Items

For safety and hygiene:

• Used candles

• Opened items

• Final-sale products

• Gift cards
  are not eligible for return.

These requirements are subject to change, and we put our customers first, so please reach out to us at hello@essentusa.com with any questions or clarifications​

4. Refund Timeline

Once your return is received and inspected, approved refunds are issued within 5–10 business days to your original payment method.

5. Exchanges

If your item arrived damaged or incorrect, we will replace it at no cost. Please send photos within 7 days of delivery.

6. Return Shipping

Customers are responsible for return shipping unless you received a damaged or incorrect item.

7. Cancellations

Orders may be canceled within 2 hours if not yet shipped.